Privacy Policy

This privacy policy applies to all online services of Konetik Deutschland GmbH.

  • The data controller is:
  • Konetik Deutschland GmbH
  • Akazienstrasse 3A
  • 10823 Berlin
  • Germany

With any further notice please send an email to: info@konetik.com

1. What information do we collect?

1.1. Contact and Registration form

When you contact us (online or offline) in connection with a request for information, or order a product or service, or any support inquiry we collect information necessary to fulfill your request. By filling our contact form you provide us your name, email address and phone number in the purpose of getting in touch with us. During device shipment we collect additional delivery information through our Registration form.

1.2. Newsletter Subscription

You can subscribe to our newsletter through our website and social media profiles. By subscription you opt in receiving marketing and informative emails about our service and promotions.

1.3. Konetik Service

We collect information about your use of Konetik service to enable product features to operate, improve your user experience, tailor our interactions with you, inform you on the overall use of the services, provide support and improve and develop our products and services.

By connecting Konetik Plug to your vehicle we collect vehicle data: GPS location, fuel consumption, vehicle diagnostic information. We provide aggregated statistics, vehicle usage patterns and fleet operational insight based on the collected data. This data is securely transmitted to our cloud service, can be viewed on our online dashboard.

1.4. Payment Information

We collect certain payment and billing information when you register for certain paid Services. During the process we ask you to provide a billing representative, including name and contact information. You might also provide payment information, such as payment card details, which we collect via secure payment processing services.

1.5. Cookies

We may obtain information about you by installing a “tag” on your computer’s hard drive known as a “cookie”. We use cookies to enable you to move around the Site and use its features, to collect information about how visitors use the Site, to enable the Site to remember choices you make, and to deliver advertisements that are more relevant to you and your interests.

The cookies we use generally fall into one of the following categories:

Cookie TypePurposeDescription
OperationalWe use these cookies to operate our websites.Some cookies are essential for the operation of Konetik websites. For example, they let us authenticate your account. If a user chooses to disable these cookies, the user will not be able to access all of the content and features.
SecurityWe use these cookies support our security features.These cookies enable and support our security features and help us detect malicious or unauthorized activity. For example the csrftoken cookie helps us prevent Cross-Site Request Forgery (CSRF) attacks.
Functional/Preference CookiesWe use these cookies to remember your preferences.These cookies let us operate certain functions of the website in line with the choices you make. These cookies enable us to remember you in-between visits. For example, when you continue to use or come back to the Site, we will remember your settings and content preferences. Deletion of these types of cookies will result in limited functionality of the Site.
Advertising CookiesThese cookies are used to serve you with advertisements that may be relevant to you and your interests.We use cookies to make advertising more engaging to users, as well as to assist in reporting on marketing program performance and analytics.

1.6. Information we get from you when you visit the Site.

We collect information that is sent to us automatically by your web browser. This information typically includes the IP address of your device, your operating system and browser type. This information normally does not identify you personally. We use this information to recognize and associate your activity and to create statistics that help us improve our Site and make it more compatible with the technology used by our online visitors.

2. Cookies used by third parties

We allow certain service providers to place cookies and similar technologies on the Site for the same purposes listed above, including collecting information about your online activities over time and across different websites and devices in order to provide you with more relevant advertising. These providers may place their own cookies in your browser. This policy covers use of cookies by Konetik Deutschland GmbH only and not the use of cookies by third parties.

Third-partyServiceMore information
Google AnalyticsanalyticsVisit Google
Intercomchat serviceVisit Intercom
FacebookadvertisingVisit Facebook
HotjaradvertisingVisit Hotjar
Mailchimpe-mail campaignsVisit Mailchimp

3. How we use personal data?

During our services we collect personal data about our website visitors and application users. We use the collected personal data to improve and customize our services, share useful information about e-mobility industry news and fleet electrification, communicate and provide customer service to our users.
We collect these information by informing our visitors and users about the process. We store the collected data for as long as it is necessary to provide the products and services to you described above, for as long as it is necessary to comply with the applicable legal provisions or governmental requests, or to protect the rights and property of Konetik Deutschland GmbH.
In case of unsubscription request we delete all personal data from our database. In case of cancellation of our service you are entitled to request delete of your personal data. You may also request the erase of your personal information by writing to info@konetik.com. We will delete the data in 15 work days upon receiving the request for deletion, unless we need to retain the information to comply with the applicable legal provisions or governmental requests, or to protect the rights and property of Konetik Deutschland GmbH.

4. Sharing of Personal Information

We share information with third parties only in alignment with this policy. We never sell your personal data to third parties. However, we may need to share some information, including personal data, we obtain from your use of our service in case of legal requirements or using third-party service providers to improve your customer experience.

5. Your Rights

You can request to access, update or correct your personal information. You also have the right to object to direct marketing.

2You may have additional rights pursuant to your local law applicable to the processing. For example, if the processing of your personal information is subject to the EU General Data Protection Regulation ("GDPR"), and your personal information is processed based on legitimate interests, you have the right to object to the processing on grounds relating to your specific situation. Under GDPR you may also have the right to request to have your personal information deleted or restricted and ask for portability of your personal information.

In order to optimize our website for you and to improve it continuously, we use cookies. By continuing to use the website, you agree to the use of cookies.
Further information on cookies can be found in our  Privacy Policy.